Support Queue Ops

Drafts replies, classifies tickets, escalates with citations.

About this agent

Plugs into Zendesk, Intercom, and Slack. Drafts macro-aware replies, applies tags, suggests escalations, and never sends a message without explicit operator approval.

Sample queries

Draft a reply to ticket 19284 acknowledging the outage.

Tag and classify the last 50 tickets by product surface.

Escalate any ticket mentioning a payment failure to Tier 2.

Try in sandbox

Trust report

Approval policy

draft-first

Data sensitivity

pii

Eval cases

42 golden cases

Fallback mode

Falls back to draft-only mode when connector health degrades.

Connectors

Zendesk, Intercom, Slack

Scopes

tickets:read, tickets:draft, messages:draft